top10kash Privacy Policy — Your Data, Our Responsibility

When registering an account and using services on top10kash, we may collect the following types of information:

• Identity Information: Your full name, date of birth (for age verification), and national ID or passport details.
• Contact Information: Email address, mobile number, and postal address.
• Financial Information: bKash, Nagad, Rocket, or bank account details required to process transactions. Complete financial information is never stored.
• Log and Technical Information: IP address, browser type, device information, login time and date, and patterns of service use.
• Gaming Activity Information: Betting history, win and loss records, preferred games, and account balance details.
• Communication Records: Records of your conversations or chats with our customer support team.

We collect information in several ways. Direct collection from you occurs when you:

• Create an account on the top10kash platform.
• Log in or change your password.
• Complete a deposit or withdrawal transaction.
• Contact our customer support team.
• Participate in a promotion or bonus offer.
• Complete an identity verification process.

In addition, certain technical information is collected automatically, such as: browsing and usage patterns via cookies and similar technologies, system usage data via log files, and data from analytics tools used to monitor platform performance.

top10kash uses your information for the following legitimate purposes:

• Account Management: To create, verify, and manage your account.
• Service Delivery: To provide gaming services, deposits and withdrawals, and all platform features.
• Age and Identity Verification: To ensure that only those aged 21 or above can access the platform.
• Security: To prevent fraud, money laundering, and other illegal activities.
• Customer Support: To respond to your complaints, questions, and support requests.
• Responsible Gaming: To identify problematic gaming behaviour and provide the necessary support.
• Technical Improvement: To analyse and improve platform performance.
• Legal Compliance: To comply with applicable legal and regulatory requirements.
• Communications: To inform you about important account updates, security notices, and service changes.

top10kash does not sell, rent, or transfer your personal information to any third party for commercial purposes. However, limited information may be shared in specific circumstances:

• Payment Processors: Payment services such as bKash, Nagad, Rocket, and bank transfers receive the information needed to complete transactions.
• Technology Partners: Technology providers that assist in operating and maintaining the platform, who work under strict confidentiality agreements.
• Legal Authorities: Information may be provided to law enforcement agencies as part of a court order or lawful legal process.
• Fraud Prevention Agencies: Limited information may be shared with specific agencies to detect and prevent fraudulent activity.

All our third-party partners are contractually bound to comply with strict data protection standards.

top10kash retains your information only for as long as necessary. The retention period depends on the type of information and the purpose for which it is used:

• Active Account Data: All information is retained for as long as the account remains active.
• Closed Account Data: Even after an account is closed, certain information may be retained for a specific period to meet legal and regulatory requirements.
• Transaction Records: Financial transaction records are retained for an extended period in accordance with legal requirements.
• Customer Support Records: Chat and communication records are retained for a set period for service improvement and dispute resolution.

Once the retention period ends, data is deleted securely and permanently.

top10kash uses cookies and similar tracking technologies to operate the website smoothly and improve the user experience. The types of cookies we use:

• Essential Cookies: These are necessary for the basic functioning of the platform, such as maintaining login sessions.
• Functional Cookies: These remember your preferences and settings, making future use more convenient.
• Analytics Cookies: Used to understand which parts of the platform are used most and to improve the quality of the service.
• Security Cookies: Help detect fraud and unauthorised access.

You can manage cookies by changing your browser settings, though this may cause some platform features to not work correctly.

top10kash takes various technical and administrative measures in line with the highest industry standards to keep your personal information secure:

• SSL Encryption: All data transfers are protected by industry-standard SSL encryption, which prevents data theft.
• Encrypted Storage: Sensitive information that is stored is kept in an encrypted format.
• Access Controls: Only authorised staff can access your information, and all access activity is logged.
• Regular Security Audits: Regular security assessments are carried out to identify system vulnerabilities.
• Staff Training: All our staff receive regular training on data protection.
• Secure Infrastructure: All servers and infrastructure operate in a high-security environment.

Please note, however, that no transmission of information over the internet can be guaranteed to be completely secure. While we are committed to ensuring the highest level of protection, keeping your account password confidential and not logging in from unfamiliar devices is essential for your security.

As a user of top10kash, you have the following rights over your own information:

• Right of Access: You have the right to know what information we hold about you.
• Right to Rectification: If any of your information is incorrect or incomplete, you can request that it be corrected.
• Right to Erasure: In certain circumstances, you may request that your information be deleted (subject to legal obligations).
• Right to Restrict Processing: In some cases, you may request that the processing of your information be limited.
• Right to Data Portability: You have the right to receive your information in a common, machine-readable format.
• Right to Object: You have the right to object to the processing of your information for certain purposes, including marketing communications.
• Right to Withdraw Consent: Where information is processed on the basis of consent, you may withdraw that consent at any time.

To exercise these rights, please email [email protected] or contact us via 24/7 live chat. We will respond to your request as quickly as possible and within a maximum of 30 days.

top10kash is for those aged 21 and above only. Our platform is not intended for minors, and we do not knowingly collect any personal information from minors.

Through the age verification process at registration, we ensure that no minor is able to create an account on our platform. If we are informed or become aware that a minor has mistakenly provided information, we will immediately delete that information and cancel the account.

top10kash uses technology infrastructure located in various countries to provide its services. This means your information may be transferred to or processed outside Bangladesh.

Wherever your information is processed, it will be handled in accordance with the protection standards described in this privacy policy. We ensure appropriate contractual and technical safeguards when transferring data to third countries.

The top10kash platform may at times include services from third-party game providers. This privacy policy applies only to top10kash's own collection and use of information.

Third-party game providers and payment processors have their own privacy policies and may independently collect and process information. We are not responsible for the data protection practices of third parties.

top10kash reserves the right to update this privacy policy at any time. If significant changes are made to the policy, we will:

• Update the "Last Updated" date at the top of this page.
• Notify you of the changes at your registered email address.
• A notice about significant changes may be displayed when you log in to the platform.

Continuing to use the platform after a policy change means you are accepting the updated policy. We therefore recommend checking this page regularly.

If you have any questions, concerns, or wish to exercise your rights regarding your information under this privacy policy, you can contact us:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali

We take every request seriously and will do our best to respond as quickly as possible. Protecting your privacy is one of our highest priorities.